Astoria Fulfillment Policy
1. Description of Services Trust Astoria provides a range of IT services, cybersecurity solutions, VoIP, and network services tailored to businesses of all sizes. Our services include but are not limited to:
• Managed IT support
• Cybersecurity assessments and protection
• Cloud solutions
• VoIP and communication services
• Network infrastructure setup and maintenance
• Select physical goods related to IT and network infrastructure
Detailed descriptions of each service, including features and benefits, are available on our website. For additional information, contact our support team.
2. Purchase Currency All prices on TrustAstoria.com are displayed in U.S. Dollars (USD). If purchasing outside of the United States, your bank or payment provider may apply currency conversion fees.
3. Customer Service Contact Information We are committed to providing excellent customer support. You can reach us through the following methods:
• Email: support@trustastoria.com
• Phone: 330-680-6002
• Text Line: 330-680-6002
4. Fulfillment Policies
Refund Policy:
• Subscription services are non-refundable outside of the client’s contract. Clients must fulfill their contract and are bound to the terms they sign with us, including our breakage agreement.
• For one-time services, if a purchased service does not meet the agreed-upon scope, we will work with the customer to resolve the issue or provide a refund as applicable.
• Refund requests must be submitted to support@trustastoria.com with proof of purchase.
Shipping or Delivery Policy:
• Digital services are delivered electronically via email upon purchase confirmation.
• We ship select physical goods related to IT and networking. Shipping rates and timelines will be communicated at the time of purchase.
Return Policy and Process:
• Returns are not applicable for digital services.
• Physical goods may be returned under the conditions specified in the purchase agreement. Contact our support team for details on the return process.
Cancellation Policy:
• Clients with subscription services must adhere to the terms of their signed contract, including any breakage fees outlined.
• One-time services may be cancelled according to the terms of your contract.
• Cancellation requests must be submitted through email or our customer portal.
5. Physical Goods Payment Policy
• Physical goods require a deposit before shipment.
• The remaining balance must be paid as per the terms outlined in the purchase agreement.
6. Legal or Export Restrictions Trust Astoria complies with all U.S. federal and state regulations. Services may not be available in certain regions due to compliance restrictions.
7. Privacy Policy We respect your privacy and protect your data. Our full Privacy Policy outlines how we collect, use, and store customer information.
8. Business Address Astoria Headquarters: 950 S. Sawburg Ave Suite B. Alliance Ohio 44601
9. Promotion Terms Any promotions, discounts, or trial offers will have clearly defined terms displayed at checkout or within the promotion details.
10. Website Security and Payment Information Trust Astoria follows PCI compliance standards to ensure secure transactions. All payment information is processed through encrypted channels, and we do not store sensitive financial details.
11. Accepted Payment Methods We accept the following credit card brands:
• Visa
• Mastercard
• American Express
• Discover
• ACH
• Check
• Wire Transfer
For any questions regarding our fulfillment policies, please contact our support team at support@trustastoria.com.
