The Dynamic Duo of Restaurant Tech: One POS and Astoria’s Collaboration
In our latest episode of the “Would You Like Fries With That Tech?” podcast, we had the pleasure of sitting down with Mark Hammock from One POS. Mark brings a wealth of knowledge and experience in supporting and implementing point-of-sale (POS) systems in restaurants. Together with our host, Nate Sheen from Astoria, the two navigated through the intricacies of modern POS systems and how they can make or break a restaurant’s operation. If you are a restaurant owner, especially a new one, this episode is packed with invaluable insights.
Understanding the Role of One POS in the Industry
Mark Hammock isn’t just any guest. With a background that extends from hardware manufacturing to being a crucial part of One POS’s team, Mark offers a unique perspective on how POS systems should function to best serve restaurants. He emphasizes that One POS has always been “focused on how to improve the process for the merchant,” not just on getting payments processed. This merchant-centric approach sets One POS apart in the industry.
Key Takeaways for Restaurant Owners
1. Comprehensive Support and Implementation
One POS doesn’t just provide a system in a box and wish you luck. Instead, they work closely with merchants to understand their specific operations. Their support extends from the initial setup to ongoing maintenance, ensuring that the system is tailored to the restaurant’s unique needs. As Mark puts it, “We know the software, you know your operation—let’s work together to build a system that works for your operation.”
2. Robust and Reliable Technology
One POS stands out by offering a robust technology solution that is not entirely dependent on the internet. Given the recent storms affecting multiple states and causing internet outages, this feature is particularly crucial. “If Terminal One goes down, Terminal Two can take over,” Mark explains, emphasizing how their system’s design minimizes downtime and maximizes reliability.
3. Seamless Collaboration with MSPs Like Astoria
The partnership between One POS and managed service providers (MSPs) like Astoria further enhances the efficiency and reliability of restaurant operations. Nate Sheen highlights the importance of having a well-designed network and how Astoria works hand-in-hand with One POS to deploy these systems smoothly. This collaboration ensures that all aspects, from WiFi coverage to device communication, are optimized for top-tier performance.
Challenges and Solutions for New Restaurant Owners
For those new to the restaurant business, Mark advises that the implementation of a solid POS system can alleviate many common challenges. From reducing theft to ensuring correct taxation and upselling chargeable features, a well-integrated system can significantly streamline operations. “The point of sale system is going to be the backbone of their operation,” Mark stresses. He assures that even if new owners don’t have well-defined processes, One POS’s implementation process will assist in bringing clarity and efficiency.
Looking to the Future of Dining and Hospitality
The podcast also delves into future trends in the industry. Mark foresees increased utilization of kiosks to augment staff shortages and more mobile capabilities that allow restaurant owners to manage operations remotely. “People buy from people,” he acknowledges, but the tools provided by One POS ensure that both customers and staff have the support they need for a seamless dining experience.
The episode underlines the critical role that robust, well-implemented POS systems play in the success of a restaurant. If you’re a restaurant owner or planning to become one, this discussion between Nate Sheen and Mark Hammock offers a roadmap to improving your operations with effective POS solutions.
